FOR SWITCHING PROVIDERS (See below for NEW SERVICE)
Will I have to contact my current provider?
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No. When you sign up with us all that is taken care of for you.
Where will my electricity come from after the switch?
It will come from the same place, and the same company will maintain the lines and meters. This company is ONCOR. They still own and maintain all lines and meters.
Will there be a shut off and turning back on of our power?
No. Your power will continue to come from the same source. You will simply be billed by Ambit rather than the previous provider. The switch is seamless to the customer.
Sign up for electricity service – Call 254-307-7737 or secure online form
Is there a fee for switching providers?
No. It costs nothing to switch providers, and you don’t have to contact your previous provider. If you are ready to switch you may click here to go to our secure sign up page without even talking to anyone. Or if you feel more comfortable talking with someone you may call us at 254-307-7737 and we’ll take care of everything for you.
Can I specify the turn on date?
Yes. This is useful when fulfilling a contract with a previous provider since you will know exactly what day that contract expires. You can specify a date up to 90 days in advance. There is a fee of approximately $5.00 for this option.
How long does it usually take for service to be switched?
It generally takes 4 – 7 business days for the switch to occur.
What if there is some kind of problem with the switch?
That almost never happens. But in the rare event that it did, you have an advantage with us as your personal representative. We will take care of everything for you, and promptly. And we are always on call for any questions or concerns you may have. Also, Ambit supplies the following guarantee:
“We are so certain that your transition to Ambit Energy will be flawless, we are willing to guarantee it. If, for any reason, Ambit Energy disconnects your service during the switching process, we will pay your first month’s bill. No questions asked” (Click this link: Satisfaction Guarantee for further clarification).
What if I am in a contract with another provider?
You have a couple of options in this case.
– Wait out the contract and have your service switched to Ambit when the current contract expires.
Or:
– Determine whether there is a penalty for early termination of your contract. If not, there is no priblem; you can just switch. If there is a fee, we will be glad to help you calculate whether the savings you will receive with Ambit will be more that what it will cost you to pay an early termination fee with your current contract.
What if I decide I want to return to my previous provider?
We are sure you will have no occasion to want to do this, but if you do, we will switch you back with no hassles.
FOR NEW SERVICE
Can I expedite the beginning of my service?
Yes. For a fee of $10 we can get your turn-on order for same or next day.
Can I specify the date my electricity will be turned on?
Yes. You can specify a date up to 90 days in advance for an additional fee of approximately $5.00.
Sign up for electricity service – Call 254-307-7737 or secure online form
ALL OTHER QUESTIONS
Can we call Ambit Corporate Headquarters if we wish?
Yes. You sure can, and they are very responsive to all customers. We just want you to know that we value you as our personal customer and are happy to take care of that for you if you wish.
Will I be charged a deposit?
Only if you have credit problems. If that is the case, you will be told during sign up what the deposit would be, and you will be given the option of whether or not to proceed. Note: Even with credit problems, if you obtain a letter of credit reference from your previous company which shows you have had no more than two late payments in the past 12 months, your deposit will be waived. It will also be waived if you are a senior citizen, or a victim of abuse.
By using a private retail provider, will I be liable for damages to lines, meters, etc.?
No. Customers will not experience ANY DIFFERENCE in the delivery of their electricity. In this area, ONCOR handles ALL aspects of delivery. They own the meter and everything between the meter and the HUB that accepts the generated electricity. No additional costs are seen on a customer’s bill for repairs, etc. of any of that equipment. All those costs are shared equally by all customers on the grid.
Sign up for electricity service – Call 254-307-7737 or secure online form
How will I be billed?
You will receive a bill in the mail just like you do for your current service.
Can I pay online?
Yes. During sign up you will be given payment options. You will also receive your own account site where you can view bills and usage, view and change profile items, and change bill pay options, etc.
What do I do if my power goes out?
You call ONCOR, the same company you would call regardless of your provider. ONCOR ELECTRIC DELIVERY is the delivery company for all providers in the area. They do not sell electricity. That must be done by retail providers like us. They maintain the lines and do the meter reading. Their number is: 888-313-4747
Sign up for electricity service – Call 254-307-7737 or secure online form
Note: This is an Independent Consultant website and is not created nor maintained by Ambit Energy (a Texas based retail energy provider, PUCT certificate #10117). The site owner is solely responsible for the content.